New Home-Care Intake
We collect the client's basic information, coverage, daily-living needs, preferred schedule, doctor and case-manager details, and available documents so the care team can review possible next steps.
Serving NYC and Nassau County
Care that keepsyour familysafely at home.
Ultra Care Family Wellness helps seniors, adults with disabilities and their families organize home-care intake, review current services, and open the right caregiver, training and coordination pathway across NYC and Nassau County.
- 24/7
- Care advisors
- 6
- Counties served
- Free
- Intake guidance
Same-week starts, when authorized
Hospital-to-home planning and rapid document review.
Brooklyn office
147 Front Street
Choose your path
How can Ultra Care help you today?
Use the portal that matches your situation. Each path collects different information so the right team can follow up.
Complete family support
What Ultra Care Family Wellness does
We help seniors, adults with disabilities, and their families understand home-care options, organize the information needed for an intake or reassessment, and connect with appropriate care, caregiver, training, and coordination pathways.
Current Service Review
For people who already have an aide, we review the current schedule, authorized hours, changed needs, safety concerns, hospitalizations, and possible gaps in support.
Family Caregiver Guidance
We help families explore whether an eligible relative may qualify for an approved caregiver program, training, certification, onboarding, and available employment opportunities.
HHA/PCA Pathway Support
We explain common training and onboarding steps for people interested in becoming an HHA or PCA, including required documents, health clearance, certification, and hiring review.
Care Coordination
With proper permission, our team can help organize communication with the client, family, health plan, case manager, doctor, hospital discharge team, and other care partners.
Hospital-to-Home Planning
We can collect discharge information, expected home-care needs, preferred start date, equipment concerns, and family availability to support a safer transition home.
Document Preparation
We help families identify useful documents such as insurance cards, authorizations, assessments, discharge papers, doctor information, and caregiver certificates.
Ongoing Family Communication
We help families understand the intake status, missing information, follow-up requests, scheduling discussions, and next actions without making promises about approvals.
Who we help
Seniors, adults with disabilities, people returning home from a hospital or rehabilitation facility, and families seeking caregiver support.
Where we serve
Bronx, Brooklyn, Manhattan, Queens, Staten Island, and Nassau County, depending on program and staffing availability.
Languages & family support
Tell us your preferred language and best family contact so communication can be coordinated appropriately.
Important: We can assist with intake, coordination, documentation, and understanding available pathways. We do not determine Medicaid eligibility, approve service hours, guarantee placement, or guarantee that a family member will be hired.
0/7
Care advisors reachable
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Counties served
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Families supported
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New York home care
Daily living support
All services Home-care services we help coordinate
The exact services available depend on the client's assessment, authorized plan of care, program rules, and caregiver scope.
Current client support
Already have home care?
“Do not settle for a care plan that no longer matches your daily needs.”
Come to Ultra Care for a complete review of your current services. We can help document changes in your condition or daily needs, identify possible gaps, organize supporting information, and explain how to request reassessment through the appropriate plan or care team. Additional hours are not guaranteed; authorized hours depend on eligibility, medical necessity, assessment results, and approval by the responsible plan or program.
Request a care reviewReview current services
Tell us what services and weekly hours you currently receive.
Document changed needs
Explain new limitations, hospital stays, safety concerns, or changes in daily living needs.
Reassessment support
Get help understanding the reassessment request process and what documents may be useful.
Transfer & coordination
Discuss possible agency transfer or coordination with your plan and care team.
Family caregiver pathway
Explore getting paid to care for family
“Care for someone you love. Support your family. Build meaningful work.”
Ultra Care can help you explore two different paths: becoming a trained HHA/PCA employed through an agency, or — when the program permits — serving as an approved family caregiver or personal assistant. Eligibility, relationship restrictions, training, background checks, hiring requirements, available assignments, and plan or program approval apply.
Explore caregiver options1
Tell us about your family
2
Check eligibility
3
Complete training & onboarding
4
Begin approved care
Simple next steps
How the care process works
Step 01
1Tell Us What Is Needed
Book a consultation or complete the full intake.
Step 02
2Information Review
Our team reviews coverage, care needs, current services, and missing documents.
Step 03
3Eligibility & Coordination
Applicable plan, program, assessment, and authorization requirements are discussed.
Step 04
4Caregiver & Schedule
When approved, availability, language, location, schedule, and caregiver qualifications are considered.
Step 05
5Follow-Up
The family receives updates about documents, assessments, onboarding, scheduling, and next actions.
Families we support
Helping seniors receive care. Helping caregivers build opportunity.
Whether you need care, already receive care, or want to become an aide, Ultra Care Family Wellness helps you understand the next step.
BronxBrooklynManhattanQueensStaten IslandNassau County
Read more family stories “Ultra Care has been a blessing for my mother. Their caregivers are kind, patient, and treat her like family. We finally have peace of mind.”
M
Maria S.
Daughter of client · Jamaica, NY
Questions
Answers before you call
The questions families ask most, answered honestly — including the things we cannot promise.
See all FAQsIn most cases care can begin within 24 to 48 hours of your first call, depending on authorization and staffing. For urgent or post-hospital situations, same-day starts are often possible — call us directly so we can move immediately.
Queens, Brooklyn, the Bronx, Manhattan, Staten Island, Nassau County and Suffolk County, depending on program and staffing availability. Call to confirm coverage at your specific address.
Yes. Every aide is background-checked where applicable, license-verified, health-cleared and trained in our person-centered methodology. Memory-support aides complete additional specialty training.
No. We assist with intake, documentation, coordination and understanding available pathways. Eligibility, authorized hours and program approval are decided by the responsible plan, program or agency.
You can request a reassessment. We help document changed needs, hospitalizations, safety concerns and gaps in support, and explain how to request review through your plan. Additional hours are never guaranteed.
Sometimes. Certain programs allow eligible consumers to select approved relatives as personal assistants, and separately you can train as an HHA or PCA. Relationship restrictions, training, screening and program approval all apply.
Start your home-care career
For certified aides, people seeking HHA or PCA training, CNA holders exploring a transition, and eligible relatives interested in caring for a family member.
Talk to a care advisor — free, no obligation.
We listen, review what is happening, and explain the realistic next step. Most calls take about ten minutes.
Care advisors available 24/7 · Office Mon–Fri 9am–6pm · Serving NYC and Nassau County