New Home-Care Intake
We collect the client's basic information, coverage, daily-living needs, preferred schedule, doctor and case-manager details, and available documents so the care team can review possible next steps.
About Ultra Care
We make the hardest phone call your family makes a little easier
Ultra Care Family Wellness is a Brooklyn-based home-care agency helping seniors, adults with disabilities and their families understand options and organize what comes next across NYC and Nassau County.
Our story
Built by families who had to figure it out themselves
Ultra Care started because families across Brooklyn kept discovering that the hardest part of home care wasn't the caregiving — it was the system around it.
Assessments, authorizations, plan rules, renewal deadlines and document requests arrive in language designed for administrators, not for a daughter working two jobs.
We built an agency around that gap. Today our clinical, benefits, OPWDD and recruitment teams handle the coordination from our Brooklyn office so families across NYC and Nassau County can spend their attention on the person who needs it.
Our mission
Help every family understand the next step — and take it with support.
We coordinate intake, documentation and communication so that care decisions are made with information instead of anxiety.
What we do
Eight ways Ultra Care Family Wellness supports your family
Current Service Review
For people who already have an aide, we review the current schedule, authorized hours, changed needs, safety concerns, hospitalizations, and possible gaps in support.
Family Caregiver Guidance
We help families explore whether an eligible relative may qualify for an approved caregiver program, training, certification, onboarding, and available employment opportunities.
HHA/PCA Pathway Support
We explain common training and onboarding steps for people interested in becoming an HHA or PCA, including required documents, health clearance, certification, and hiring review.
Care Coordination
With proper permission, our team can help organize communication with the client, family, health plan, case manager, doctor, hospital discharge team, and other care partners.
Hospital-to-Home Planning
We can collect discharge information, expected home-care needs, preferred start date, equipment concerns, and family availability to support a safer transition home.
Document Preparation
We help families identify useful documents such as insurance cards, authorizations, assessments, discharge papers, doctor information, and caregiver certificates.
Ongoing Family Communication
We help families understand the intake status, missing information, follow-up requests, scheduling discussions, and next actions without making promises about approvals.
Who we help
Seniors aging in place, adults recovering from hospitalization or surgery, people with disabilities, children and adults eligible for OPWDD services, and the family members coordinating it all.
Where we serve
Serving NYC and Nassau County — from our Brooklyn office at 147 Front Street, Unit 9 & 13 to every borough, coverage depends on program rules and caregiver availability nearby.
Languages & family support
Our team and aide network support English, Spanish, Bengali, Urdu, Russian, Ukrainian, Twi, French and more — because care coordination should never get lost in translation.
BronxBrooklynManhattanQueensStaten IslandNassau County
Our values
Four commitments we do not negotiate
Compassion first
Every interaction starts with the assumption that this family is having a hard week.
Radical honesty
We say clearly what we can and cannot do. We never promise eligibility, hours or placement.
Guidance, not gatekeeping
Families deserve to understand the system, even when the answer isn't the one they wanted.
Visible follow-through
Documents, deadlines and next actions are tracked and shared, not left to chance.
Our timeline
How the agency grew
Step 01
1Founded in Brooklyn
Ultra Care opens its Front Street office as a family-run coordination service for neighbors navigating home care.
Step 02
2Clinical leadership added
A director of nursing joins, formalizing clinical review, aide competency and safety standards.
Step 03
3Benefits desk launched
A dedicated Medicaid and Medicare Savings Program desk opens to handle applications end to end.
Step 04
4OPWDD program built
A specialized team begins guiding families through Front Door intake and self-direction.
Step 05
5Nassau County expansion
Coverage extends across all five boroughs and into Nassau County.
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Care advisors reachable
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New York home care
We can assist with intake, coordination, documentation, and understanding available pathways. We do not determine Medicaid eligibility, approve service hours, guarantee placement, or guarantee that a family member will be hired.
Talk to a care advisor — free, no obligation.
We listen, review what is happening, and explain the realistic next step. Most calls take about ten minutes.
Care advisors available 24/7 · Office Mon–Fri 9am–6pm · Serving NYC and Nassau County